Online Bill-pay Frequently Asked Questions
Q. I am currently using Online Bill-Pay. Will I have to transfer any information to the upgraded system?
A. No. Your current bill pay service will automatically transfer your existing information to the upgraded system on November 11 and 12. Any scheduled payments you have with the current service on the deadline date of November 7 will be paid on or before November 10, 2008. Beginning Thursday, November 13, the upgraded system will schedule further bill payments.
Q. Will my existing payees/bill vendors transfer to the upgraded service?
A. Yes. When you login to the upgraded Online Bill-Pay system, your payees/bill vendors will be available. Please verify that the information is correct when you login to the upgraded system for the first time.
Q. Will my existing one-time and recurring payments be transferred to the upgraded system?
A. Yes. All of your scheduled payments will be transferred automatically. Any one-time payments will need to be scheduled before November 10.
Q. How will I access the upgraded Online Bill-Pay system?
A. You will login to the upgraded bill-pay system as you normally do. Login to NetBranch at www.greenvillefcu.com and click on Online Bill-Pay located under Services. Please read the “Terms and Conditions” and “Privacy Policy.” Once you have acknowledged that you have read and accepted the agreements, you may begin using the upgraded service.
Q. How will I know when my payment will be made?
A. The new dynamic calendar feature within the upgraded system allows you to schedule payments
easily and accurately by identifying the earliest available payment date. Payments may be scheduled
to take place the same day or the next day. Payments may also be scheduled in advance. Funds will
be deducted from your account on the date your payment is due. However, rely on your checkbook
register balance rather than a daily online or phone balance to ensure sufficient funds remain in your
account to cover your bill payments.
Q. What information cannot be transferred to the upgraded service?
A. Your existing payment history cannot be transferred into the upgraded version of Online Bill-Pay. Therefore, we recommend that you print any online bill payment history you may need for your records prior to November 10. Unfortunately, your bill payment history will no longer be available in the system after this date. Beginning November 13, the upgraded bill-pay service will retain payment and transaction history for six months. You can also view transactions via e-Statements.
Q. How does Online Bill-Pay work?
A. To pay your bills online, simply add the vendors and your associated account information. This information is used to make the payments for your bills.
After adding your bills, you can visit the Payment Center. The Pay Bills section lists all of the bills you've added in Online Bill-Pay. In order to pay or schedule a bill, the payment amount and the desired due date must be entered. This date may also be selected from the dynamic calendar feature.
Tip: When you enter an amount, Bill Pay automatically displays the earliest date available in the Pay Date box for the vendor to receive the payment. You can accept this date or change it to one that is more suitable.
The Payment Center allows multiple bills to be paid at a time.
After you pay a bill, it may move to the Pending Payments section or the Recent Payments section of the Payment Center.
- The Pending Payments section provides a summary of payments that have not been processed.
- The Recent Payments section provides a list of the bills that have been paid in the past 45 days.
You can also find a list of the pending and recent payments for a particular vendor in the Payment Assistant.
If you can't find a payment in the Recent Payments section, go to Bill History, which shows all of the bills that have been paid in the past six months, including electronic bills and the bills that are paid automatically.
Q. How secure are my bill payment activity and personal information?
A. Online Bill-Pay uses several methods to ensure that your information is secure.
SSL - Online Bill-Pay uses SSL (Secure Sockets Layer) to ensure that your connection and information are secure from outside inspection.
Encryption - Online Bill-Pay uses 128-bit encryption to make your information unreadable as it passes over the Internet.
Automatic Sign Out - Online Bill-Pay automatically signs you out of a session if you are inactive for a predefined time (usually 10 minutes). It is best if you sign out immediately after you finish your tasks in the bill pay system.
Q. What web browsers can be used to access Online Bill-Pay?
A. For best performance, we recommend you use one of the following supported browsers:
- Microsoft Internet Explorer 6.0 (Windows XP)
- Microsoft Internet Explorer 7.0 (Windows XP)
- Firefox 2.0 (Windows XP)
- Apple Safari 2.0.x (Mac OS X 10.4.x)
While other browsers may work with Online Bill-Pay, these supported browsers provide the highest level of security, accuracy, and functionality.
We also recommend that you enable JavaScript in your browser. JavaScript is required for certain Bill Pay features to function properly.
Accessing the Payment Assistant
| Task |
Related Page |
| Review pending and recent payments |
Go to the Payment Center or Bill History. |
| Enter the pay date |
Type the date in the format mm/dd/yyyy. |
| Update vendor information |
Go to Manage My Bills and select a vendor. |
| Review electronic bills that are currently due |
Go to the Electronic Bill Summary by clicking on the bill due icon on the Payment Center. |
| Sign up for electronic bills |
Go to Manage My Bills and select a vendor. |
| Stop receiving paper bills |
Go to Manage My Bills and select a vendor. |
Manage your bills online safely & securely with all the features you want in Online Bill-Pay.
- Pay all of your bills in one location
- Make payments that are safe, secure, and guaranteed against errors or late payments
- Maintain all of your payment history in one place
- Keep payees stored online
- Receive and view bills online from a growing number of vendors
- Experience increased reliability
- Experience increased online security
- Sign up online and begin paying bills right away
- Save time and money
- Pay multiple bills at once
- Schedule bills in advance as well as recurring payments
See for Yourself
View a demonstration of the upgraded Online Bill-Pay system by visiting www.greenvillefcu.com. Follow the link for enhanced Online Bill-Pay for more information.
Online Bill-Pay Schedule of Payment Changes
The enhanced Online Bill-Pay service continues to be free of any monthly service fees. However,
there may be fees associated with the service if you attempt to make payments with insufficient funds in
your account. If your payment is sent electronically, the funds for the payment generally will be deducted
from your account at the end of the business day on the pay date you specify.
If your payment is made by check, the funds are withdrawn from your account when the company or
person deposits or cashes the check and it clears your account. Any bill payments made online should
be subtracted from your checkbook balance immediately to ensure there are sufficient funds available
to cover the payment on the pay date.
If you have insufficient funds, your account is subject to our normal charge of $30.00 for each NSF
bill-pay transaction. Our bill-pay provider may choose to pay the bill for you in order to avoid a late
bill, late charges or merchant fees. The funds for your bill payment will then be deducted from your
account when available. If you currently do not have Courtesy Pay with your account, either by
transfer from a savings account or from a line of credit, please contact a Member Service
Representative. In determining whether to make payments electronically or by
check, our bill-pay service provider will evaluate the risk of each subscriber based on the credit
rating and payment history.
Our Agreement with You
Although many of the details of the upgraded Online Bill-Pay service are explained here, we encourage you to
read the full “Terms and Conditions” and the “Privacy Policy” of the service when you visit the Online Bill-Pay
website for the first time. Click on the Terms and Conditions and the Privacy Policy link at the
bottom of each page. Your use of the bill-pay service signifies your agreement to these terms.
Service Terminology of the Bill Pay Service
Service - the bill payment service offered by Bill Pay through SRP Federal Credit Union.
Agreement - refers to the terms and conditions of the bill payment service.
Biller - the person or entity to which you wish a bill payment to be directed or is the person or entity from which you receive electronic bills, as the case may be.
Payment Instruction - the information you provide to the bill-pay service for a bill payment to be made to the bill vendor (i.e. vendor name, vendor account number, and scheduled payment date).
Payment Account - the checking account from which bill payments will be debited.
Billing Account - the checking account from which all bill-pay service fees will be automatically debited.
Business Day - Monday through Friday, excluding Federal Reserve holidays.
Scheduled Payment Date - the day you want your vendor to receive your bill payment and the day your payment account will be debited, unless the scheduled payment date falls on a non-business day. The scheduled payment date will then be considered to be the previous business day.
Due Date - the date reflected on your bill vendor statement on which the payment is due; it is not the date your payment is late or grace period.
Scheduled Payment - a payment that has been scheduled through the bill-pay service but has not yet been processed.
