When we circled the month of March 2020 on our calendar, we knew that it would be full of system upgrade and conversion challenges. It certainly was that, but the first week on the new system was quickly eclipsed by the COVID19 Pandemic. Guidance was coming down from both the Federal and State governments and decisions had to be made quickly. Fast-forward a few weeks, and here is what your credit union is doing in response to the growing crisis:
- We are following the governor’s guidelines for social
distancing and we have closed our branch lobbies. We
are serving our members through the Drive-Thrus, Call
Center, online chat support, and ATMs. We know this is
an inconvenience for some of you, but we feel that this is
the best way to slow down the spread of the disease in our
community and to keep our employees safer.
- We know that the hospitality industry in Greenville has been
decimated. The credit union has postponed events until later
in the year in the hopes that we can reschedule. We want to
continue to support our local businesses and help them to get
back on track and we can do that if we postpone instead of
cancel. I am hopeful that many of us in the community are
doing everything we can to support them. They need all of us…
- We recognize that our members are hurting. Loss of income
and economic uncertainty is a tremendous weight on our
members’ shoulders. We have stepped forward with programs
to get our members, both commercial and individual, back on
their feet and back on a sound financial path. Please call us
as we are here to help each one of you.
- We have repositioned our employees to serve you on the
telephone and online, and we can take care of your needs
without you ever having to leave your home or office. We
have invested in technology that allows secure electronic
signatures quickly and efficiently. I know that many of you
may like to do things with us in person, but we can help you
remotely while we wait for the virus threat to end.
- Your credit union remains very strong financially. Your funds
are federally insured by the NCUSIF up to $250,000. We are
well prepared to weather this temporary storm and we will
provide you with the tools you need to move forward.
For over fifty years, we have been here for our members. Our focus is on your financial health and well-being. As your non-profit financial alternative to conventional banking, please give us a call and see how we can help to lighten your financial burden. I wish you and your families continued health and strength to face the challenges that may lie ahead.
President and CEO, Greenville Federal Credit Union