Greenville Federal Credit Union has been on the same core data processing platform for over 40 years. The core processing system acts as the “brain” of our entire data operation. It coordinates how all of our systems interact with each other and affects both members and employees alike. Over the last 5 years, however, we have run into roadblocks within our current system that do not allow us to offer our members the flexibility and the features that are desirable in an ever-changing world. An effective core system must be adaptive and efficient, and our current system is sorely lacking.
After a two-year process of vendor and product research, we are pleased to announce that we will convert to a new core system in March 2020 that promises to provide for a better online experience, greater integration and flexibility going forward. This new system will give us the ability to work with chosen partners that can provide our members with the most innovative ways to access their money.
A core conversion is one of the most complex projects a financial institution can undertake and requires careful planning to lay the groundwork for a successful transition. The next step in our process will be to fully prepare our systems, workflows, and employees for the conversion.
Although there may be a bump or two along the way, we promise to keep you informed of the process and to work very hard to make this a seamless transition. As we get closer to the conversion date, the credit union will invest in the resources necessary to continue to provide excellent service during the process. We also pledge that our employees will be fully trained and ready to help when we flip the switch on March 1st of 2020.
We recognize that impending change is usually met with some trepidation, but I can assure you that we will all be in a much better place with our new platform. Please keep on the lookout for upcoming communications on this exciting project and for the increased functionality of our new core system.
Paul Hughes
President, Greenville Federal Credit Union