As our March 2nd core conversion deadline approaches, I wanted to take a few moments to update you on what your credit union is doing and what you can expect.
Greenville Federal Credit Union will be adding additional staff and reallocating available resources to better serve our members immediately before and after the conversion. We recognize that any change can be scary, so we are going to ramp up our efforts to serve you during this stressful time.
In addition to increased staffing levels, we can confirm that the credit union’s Visa® debit and credit cards will continue to function during the changeover which should make the transition seamless. Your debit card and checking account numbers will not change, so any pre-authorized drafts will continue as normal.
The payoff after the conversion will be very dramatic. The new online and mobile banking application will use facial recognition and fingerprint ID to get you into the application and using it within 5 seconds. It will have a Personal Financial Manager embedded in the application to help you with budgeting and saving. In addition, you will be able to use Zelle® for person-to-person payments, although this feature may not be immediately available after conversion.
We will send out notifications and advertisements to remind you to download our new mobile banking application over the conversion weekend so that you will be ready for a new and improved mobile experience. As I have promised before, our goal is for you to be able to do everything from your phone that you can do in a branch. This new application puts us well on our way.
As we prepare for conversion, our staff will be reviewing all of our processes and procedures with your financial well-being in mind…as we always have! We know that you have a choice in financial institutions, and we will continue to work very hard to keep your business.
Thank you in advance for your patience and we look forward to introducing you to our new system in March.
President, Greenville Federal Credit Union