Core System Conversion FAQs
Our Core System Conversion is now complete and this information is for reference only. For details and how-tos about our updated services please visit the following pages:
Core System Conversion General FAQs
Q. What is a “core system”?
The core processing system is the computer software and supporting hardware that Greenville Federal Credit Union uses to maintain members’ deposit and loan accounts, process transactions, and support services such as debit cards and online banking.
Q. How does this core system conversion benefit me?
As a result of the core conversion, the credit union will be able to provide:
- A more convenient and streamlined online and mobile banking experience
- Enhanced account access with additional security measures and controls
- More personalized account features and functionality to better manage your money
- Improved efficiencies in service online, on the
phone and in the branch
Q. Is my personal and financial information safe and secure?
Yes. The safekeeping of your account and personal information is the credit union’s top priority. Personal data and account information will be safe and secure throughout the entire conversion process.
Q. Will my statements have a new look?
Yes. Statements will be new and improved.
Q. Will my statements be delayed due to the conversion?
No. February statements will arrive within the normal delivery time frame, however due to the system upgrades at the end of February, we are mailing printed February month-end statements to all account holders free of charge, including members enrolled in E-Statements. March's month-end statements be sent by the member's chosen delivery method - printed or electronic (E-Statement).
A note about Dividend Postings: Share dividends normally paid on a quarterly basis will be posted monthly (Jan, Feb, and Mar) and will then revert to quarterly dividend posting for the period April 1 through June 30 and thereafter.
Q. Will branch hours be affected during the conversion period?
Yes. All Greenville Federal Credit Union branches will open at 12:00 pm on Monday, March 2.
Q. Will my account number change?
No.
Q. Will my debit and credit cards work during conversion?
Yes. Debit and credit card purchases will process as normal, and you will have ATM access.
A note regarding Debit Card Balance Inquiries: Starting on Wednesday, February 26, balance inquiries may not reflect all transactions until Monday, March 2. Spending from debit accounts should be tracked carefully to avoid overdraft. Courtesy Pay will remain in effect.
Q. Will I be able to use the ATM?
Yes. Our ATMs will be available for use.
A note regarding Debit Card Balance Inquiries: Starting on Wednesday, February 26, balance inquiries may not reflect all transactions until Monday, March 2. Spending from debit accounts should be tracked carefully to avoid overdraft. Courtesy Pay will remain in effect.
Q. Will I be able to access Online or Mobile Banking during conversion?
No. Online and Mobile Banking will be unavailable from approximately 6:00 pm on Friday, February 28 until the new online banking platform goes live on Monday, March 2.
A note about the new Online and Mobile Banking platform: The new Online and Mobile Banking platform will be accessible on Monday, March 2. The new Greenville FCU Banking app will be available for download and installation from App Store and Google Play. All users will need to enroll as a first-time user and follow the prompts to set up new credentials the first time they log in to either Online Banking or the new Mobile Banking app.
Q. Will I be able to make a Mobile Deposit?
Mobile Deposit will be disabled at 2:00 pm on Friday, February 28 through Monday, March 2 when the new Online and Mobile Banking platform goes live.
Q. Will I be able to access Online Bill Pay?
No. Online Bill Pay will be unavailable starting on Monday, February 24. Any scheduled bill payments set up prior to Monday, February 24 will be processed as normal. Bill payment history and payees will transfer to the new platform. Users may need to reestablish e-bills or Person-to-Person (formerly Pop Money) payments after the conversion.
Q. Will I be able to access PhoneBranch (telephone banking)?
No. PhoneBranch will be unavailable starting at 6:00 pm on Friday, February 28. Service will resume on Monday, March 2 at 12:00 pm with a new menu structure. Users may be prompted to re-enroll the first time they use the new system.
A note regarding Balance Inquiries: Starting on Wednesday, February 26, balance inquiries may not reflect all transactions until Monday, March 2. Spending from debit accounts should be tracked carefully to avoid overdraft. Courtesy Pay will remain in effect.
Q. What should I do if I have questions?
If you have questions, please call 800-336-6309.
FAQ – Online and Mobile Banking
FAQ - Online Bill Pay
FAQ - PhoneBranch
FAQ - Statements
Core Conversion 2020
Still have a question?
If you have any questions regarding the core system upgrade, please call our Contact Center at 800-336-6309, or submit your question using our online form.