FAQ PhoneBranch
Our Core System Conversion is now complete and this information is for reference only. For details and how-tos about our updated services please visit the following pages:
FAQ - PhoneBranch
Q. Will I be able to access PhoneBranch (telephone banking) during conversion?
No. PhoneBranch will be unavailable starting at 6:00pm on Friday, February 28. Service will resume on Monday, March 2 at 12:00pm with a new menu structure. Users will be prompted to re-enroll and set new PINs the first time they use the new system.
Q. Will my available balances in the new PhoneBranch system reflect transactions that occurred during the conversion?
Yes. By Monday at 12:00 pm, all transactions including debit card and ATM withdrawals, check drafts, direct deposits, and scheduled loan payments, transfers, and bill payments will process and be reflected in your available balances when you log in for the first time.
Q. Will my transaction history transfer to the new PhoneBranch system?
No. The new PhoneBranch system will not provide transaction history prior to March 1, 2020, but February statements will include all transactions through February 29, 2020. February statements will arrive and post during their normal timeframe without interruption. Account holders may visit a branch or call the Contact Center to review their prior account history.
Q. Will the PhoneBranch phone number change?
No, it is the same number as before: 800-223-6361