FAQ Statements
Our Core System Conversion is now complete and this information is for reference only. For details and how-tos about our updated services please visit the following pages:
FAQ - Statements
Q. Will my statements have a new look?
Yes. Statements will be new and improved.
Q. Will my February statements be delayed due to the conversion?
No. February statements will arrive within the normal delivery time frame, however due to the system upgrades at the end of February, we are mailing printed February month-end statements to all account holders free of charge, including members enrolled in E-Statements. March's month-end statements be sent by the member's chosen delivery method - printed or electronic (E-Statement).
A note about Dividend Postings: Share
dividends normally paid on a quarterly basis will be posted monthly (Jan, Feb,
and Mar) and will then revert to quarterly dividend posting for the period
April 1 through June 30 and thereafter.
Q. Will I be able to access old statements in the new Online and Mobile Banking Platform?
Yes. 24 months of previous statements will be posted soon. In the meantime, you can request old statements by sending a message through Online/Mobile banking, calling the Contact Center, or by visiting any branch.
To find Statements in Online/Mobile Banking, look for the 'Statements and Notices' tab in the menu. Statements more than 24 months old can be requested by visiting any branch or by calling our Contact Center.
Q. Will I need to re-enroll in
e-statements?
The first time you select "Statements and Notices" in the new platform you may need to enroll and confirm your credentials.
Q. Will I continue to receive a separate credit card statement?
Yes. You will continue to receive a separate credit card statement. You will also continue to have access to your credit card statement through Online Banking. Find your credit card account and select "Manage Cards" to visit the credit card statement page.