Kasasa Loan Conversion
Your Greenville Federal Credit Union Take-Back loan is about to get even better!
Starting Feb. 3, you will be able to manage your Take-Back® loan inside the credit union’s Online and Mobile Banking platform, right alongside your other credit union accounts. You will no longer need the Kasasa Loan app to manage your account and use your loan’s take-back features. This integration will give you better, more convenient access to your loan account, and will help us provide a much-improved experience for you.
On the weekend of January 31, 2025, the credit union will move or “convert” all existing Kasasa Take-Back Loans to our core banking system. This conversion should be a seamless transition for you, with the main difference being where you will access your Take-Back loan on Monday, Feb. 3, which will be within our Online and Mobile banking platform. Your account number will change, but the terms of your loan will remain the same and all scheduled loan payments will process as normal. All previous account transactions will display within the Online and Mobile Banking app, and prior monthly loan statements will be available within our e-statements portal. During the week prior to conversion, take-back functionality will be paused in preparation for this process. Below are key dates leading up to and during conversion weekend.
UPDATED* Key Dates:
- Friday, Jan. 24: Take-Back functionality within the Kasasa App will be disabled.
- Friday, Jan. 31: Payment functionality within the Kasasa App will be disabled. Scheduled payments will process as normal. Note: Any scheduled payments set between Friday, Jan. 31 – Sunday, Feb. 2, will process, but will not appear in the Kasasa Loan app. They will appear in Online and Mobile banking after conversion. If you do not have a scheduled payment set, you can pay your loan at any credit union branch or by calling 800-336-6309.
- Saturday, Feb. 1: Access to Online and Mobile Banking, Text Banking, and PhoneBranch will be unavailable from 1:00 pm – 4:00 pm. Once access is re-enabled, loan transaction history will be available in Online and Mobile Banking, and you will be able to view your new account number on the account tab.
- *UPDATE Monday, Feb. 3: Technicians are still working to enable Take-Back functionality
within the new Take-Back® Dashboard inside Online
and Mobile Banking. Please check back here for updates.
How to Prepare:
- Schedule any take-backs you may need prior to Friday, Jan. 24, 2025. You will be able to perform a take-back after conversion weekend.
- Review and confirm any scheduled loan payments prior to Friday, Jan. 31.
- Look for communications regarding this
conversion to come via email, e-notice, on our website, and through Online and
Mobile Banking messages to ensure you have the most up-to-date information for
a smooth transition.
After Conversion:
If you wish to pay your loan from another financial institution, you will need to provide them our Routing Number 253279196 and your loan’s new account number which will be available on the account tab inside Online and Mobile Banking. Contact us or visit our Pay My Loan page to see all the ways you can pay your loan.
As always, we want to hear from you and encourage any questions you may have. Please feel free to contact us at 800-336-6309.
Loan Conversion FAQs
Will the terms of my loan change?
No, the terms of your loan will remain the same.
Will my account number change?
Yes, your loan's account number will change. Your new account number will be available on the account tab inside Online and Mobile Banking on Monday, Feb. 3.
Will my scheduled loan payment process?
Yes, all scheduled loan payments will process as normal and will appear in Online and Mobile banking after conversion.
Will my previous loan account history appear in Online or Mobile Banking?
All previous account transactions will display within the Online and Mobile Banking app.
Will I be able to perform a loan take-back from Online or Mobile banking?
Yes, you'll now have the same functionality that you had on the Kasasa Loan App, right inside the credit union's Online or Mobile banking app. After the conversion, the Kasasa Loan App will no longer be available. See Key Dates above for additional information about take-back functionality during conversion.
Will I have access to my loan's prior account statements?
Yes, prior monthly loan statements through 12/31/2024 will be available within our e-statements portal by 2/15/2025. January 2025's account statement will load into the e-statement portal by early February.
If I have a scheduled payment from another financial institution, will I need to update the payment?
Yes, if you pay your loan from another financial institution, you will need to provide them our Routing Number 253279196 and your loan’s new account number which will be available on the account tab inside Online and Mobile Banking after conversion.
Will my credit report change because of this conversion?
Yes, your credit report will show a transfer of your loan, but the transfer will have no impact on your score.
UPDATE
Monday, Feb. 3:
All existing Take-Back Loans have been successfully brought onto our core banking system. Your loan is now visible inside Online and Mobile Banking. Technicians are still working to enable Take-Back functionality within the new Take-Back® Dashboard inside Online and Mobile Banking. We will continue to provide updates here. Please feel free to contact us at 800-336-6309 with any questions.